Get in touch
Questions about this site's download and install guides? Send us a message. For account, billing, or in-game issues, use official Mojang and Microsoft support channels.
Reach us at [email protected]. We read messages about site content, broken links, unclear instructions, and suggested improvements to these guides.
What to include
A helpful message saves back-and-forth. Please include:
- Your operating system and version (for example, Windows 11 24H2, macOS Sequoia, Ubuntu 24.04)
- Which edition you are trying to play (Java, Bedrock, Dungeons, or Legends)
- The exact error message or code, if any
- Steps you already tried from our fixes or FAQ pages
- Whether you downloaded from Microsoft Store, minecraft.net, or launcher.mojang.com
Do not send passwords, payment card numbers, or recovery codes. We will never ask for them.
Before you write
Many launcher issues are solved with the first steps on our troubleshooting page—repairing the app, resetting the Microsoft Store, or fixing sign-in with the Microsoft sign-in helper. The FAQ covers downloads, Game Pass, Realms, and moving worlds.
Official Mojang support
We do not provide Mojang or Microsoft account support, refunds, ban appeals, or Realms billing help. For those topics, use:
- Minecraft Help Center
- Launcher FAQ (aka.ms)
- help.minecraft.net for account and purchase issues
Response time
We aim to reply within a few business days. Volume and complexity vary; include as much detail as you can so we can point you to the right official resource quickly. For setup help, see our download page before you write.